Delivery |
Q. How is postage and handling calculated for online retail customers?A: For retail customers who purchase directly through the BugRugs website, a single shipping fee of $20.00 (inc GST) is applicable for Australia wide delivery regardless of whether you order one rug or multiple rugs. Q. How do you deliver?A. Hunter Express Couriers are our preferred delivery service. In most instances your order will be delivered to your door using their nationwide network. If Hunter Express is not available in your area the services of an "on-forwarder" will be utilised. The replacement service used will be dependant on your local circumstances. In remote areas it is sometimes not possible to ensure door to door service, please contact BugRugs on 1800 647 784 to discuss concerns if you are in any doubt about your area. Q. What if I'm not home to receive my delivery?A. If you are not home at the time of delivery the driver will leave a calling card outlining delivery options and a direct contact number. It is important that you make contact with the driver to arrange a more convenient delivery time within one week otherwise your delivery will be returned to sender and your delivery fee forfeited. You may nominate to have the driver leave at address if un-attended but it is important to note this will void insurance on your delivery if it is lost or stolen. Q. How long should I allow for delivery?"In Stock" items will be dispatched from our warehouse within 1-2 days of receipt of your order. Delivery takes between 1 and 14 working days, Australia wide. No deliveries are made on Saturday, Sunday or public holidays Please note there may be occasional delivery delays due to issues beyond our control such as; air freight hold ups at airports, poor weather or spot security checks. These delays are rare however and are not issues that we have any control over. You will be advised of any anticipated delays. Please call BugRugs on 1800 647 784 for a more accurate estimate on delivery times to your area. |
TESTIMONIALS
Please click here to view testimonials from our happy customers
Thank you for the fantastic children's floor rug! The quality is top notch, the rug pile is thick, soft and plush and my kids just love it!
The rug was simply great in the boy's room. The kids love it!
Thank you very much for the Jasmine Rug! It looks amazing, the colors are so vibrant. We love it so much that we would now like to order the Bear Hug Rug too.
We received the lovely rug for our son and we love it. I particularly like the fact that it's soft to the touch
I thought that I should write in to say thank-you for the beautiful and well made rug that I just purchased (I love trees - rug).
I was amazed at the soft feeling and the high pile of the rug. It looks beautiful in the nursery.
I am stunned at the speed of postage to my residence in Central Queensland. I only ordered it on-line 3 days prior to recieving it!
I will be recommending your company to many friends and family. Thanks again.
I just received my 'Princess' rug and am really happy with the quality and design. It looks great in my daughters room and she is loving pointing to the fairies.
Ordered and delivered within the week! I will definitely be buying from you again in the future.
The BugRugs have arrived! Thank you so much. They have instantly lifted and brightened the learning environment.
The big star rug is a perfect size. The children have counted that there are twenty squares and ten stars on the mat. We love it!
